REFUNDS and RETURNS POLICY
Thankfully, if you’re reading this page…it must mean you’ve already stocked up on some of your favourite snacks or we’re very close to fulfilling your snackification dreams and for that we’re ever grateful!
Therefore, don’t worry if you’ve changed your mind…
- You can return your non-perishable items to us for a refund as long as they’re returned in their original packaging and in a resalable condition.
Unfortunately, we can’t cover postage costs for products that aren’t faulty or damaged, so please return these to us on a tracked service within 30 days of receiving your order.
So our super helpful team can quickly process your return please can you include:
- Your order number
- A note to tell us what & why you’re returning
- Enough soft & comfy packaging to keep our lovely products safe on their way home to us
Also, If you do decide to return something, it would be great if you could let us know it’s on its way home by sending an email with your tracking number to firstname.lastname@example.org
Please be mindful that we won’t be able to refund items that aren’t resalable (for example, the packaging is ripped or snacks are missing from the case) unless they’re faulty or damaged.
Damaged & Faulty Products
We’ll do everything we can to get the products, that we love, to you perfectly.
But, on the sad occasion when something arrives damaged or faulty…we’ll happily sort things out for you.
All we request is that you let us know within 24 hours of receiving your order by emailing email@example.com
In the email please include:
- Your order number
- What’s gone wrong
- Pictures of the unfortunate products so we can work out what has happened ☹
Then if we decide that you need to return anything, we’ll pay the cost of this, and organise your personalised return label!
Even if you’re returning something faulty or damaged, please make sure you package it well for its return trip home. We won’t be able to refund you for something that looks like it’s been damaged on the way back to us due to insufficient comfy packaging.
Parcels Returned Home by our Couriers
We all forget things from time to time…
So if your parcel is returned to us because you’ve not collected it from the courier’s depot, we can reship it to you if you pay for the additional postage and packaging. However, we’ll try and contact you as soon as we know your order hasn’t been delivered to find out what you’d like to do.
If you don’t want your order to be reshipped, we can refund you the cost of the products minus the cost of delivery.
- If we don’t hear from you within 30 days of your parcel being returned to us, we’ll automatically refund your order minus the cost of delivery
Regretfully, we can’t cover the cost of reshipping orders that were returned to us due to our courier’s calling card not being available. So please do contact us as soon as you think your delivery is taking a little too long to arrive.
Enjoy our special offer of each flavour (Original, Salt & Pepper and Biltong) for just £10!
Available for a limited time only. So hurry!